Privacy Policy

Effective Date: 18 August 2026
Last Updated: 18 August 2026

Intertwined Aviation respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit or use the Intertwined Aviation website, submit an enquiry, contact us, or otherwise interact with our services.

Intertwined Aviation is a family-founded aviation services company operating between South Africa and the United States, providing aviation solutions including charter brokering, medivac charter services, ground and flight support, FAA compliance support, aircraft sales and acquisition, aircraft management, drone operations, and pilot mentorship and consulting.

We process personal information in accordance with applicable privacy and data protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA) where applicable.

By using this website or voluntarily providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

For the purposes of applicable data protection legislation, Intertwined Aviation is responsible for the processing of personal information collected through this website and in connection with our business activities.

Intertwined Aviation operates in both South Africa and the United States. Depending on the nature of your enquiry or the service you request, your information may therefore be processed or accessed across different jurisdictions.

For privacy-related enquiries, please contact us using the contact details provided on our website.

Intertwined Aviation
South Africa and United States
Website: https://www.intertwinedaviation.com/

2. What Personal Information We Collect

We only seek to collect personal information that is reasonably necessary for a specific and legitimate purpose.

Depending on how you interact with us, we may collect:

Information you provide directly

When you complete our contact form, request a quotation, make an enquiry or communicate with us, we may collect:

First name and surname
Email address
Telephone or mobile number
Company or organisation name
Your selected area of enquiry or service
Details contained in your message or enquiry
Travel requirements or other information relevant to your request
Information relating to aircraft, pilots, operators or aviation services where voluntarily provided
Any other information you choose to provide to us

Please do not provide sensitive personal information through the website unless it is specifically requested and necessary for the service you are seeking.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, depending on the website's configuration and the tools we use. This may include:

IP address
Browser type and version
Device type
Operating system
Approximate geographical information
Pages visited
Time spent on pages
Referring website
Date and time of visits
Website interaction and usage information

This information is generally used for website security, analytics, performance monitoring and improving the user experience.

3. Information Collected Through Our Contact Form

Our website contains a contact form that allows visitors to contact Intertwined Aviation regarding services and general enquiries.

The form may request information such as:

Name and surname
Email address
Contact number
Reason for contacting us
Service or area of interest
Additional details or message

We use this information to understand your enquiry, contact you, provide relevant information and determine how we can assist you.

We do not use information submitted through the contact form for unrelated purposes.

Please ensure that information submitted through the form is accurate and does not contain unnecessary confidential or sensitive information.

4. Why We Collect and Use Your Information

We may process personal information for the following purposes:

To respond to enquiries and requests
To provide information about our aviation services
To prepare or facilitate quotations
To arrange charter services
To coordinate aviation-related services
To provide aircraft acquisition, sales or management assistance
To provide FAA-related support
To provide drone operations and related services
To provide pilot mentorship and consulting
To communicate with prospective and existing clients
To administer and improve our website
To maintain website security
To understand website usage and improve our services
To comply with legal and regulatory obligations
To establish, exercise or defend legal rights
To prevent fraud, misuse or unlawful activity
To carry out legitimate business and administrative functions

We will not use personal information for a purpose that is incompatible with the purpose for which it was originally collected unless permitted or required by applicable law.

5. Lawful Processing of Personal Information

Where POPIA applies, we will process personal information in accordance with the applicable conditions for lawful processing.

Depending on the circumstances, processing may be based on:

Your consent
The performance of a contract or steps taken at your request before entering into a contract
Compliance with a legal obligation
The protection of legitimate interests
The legitimate interests of Intertwined Aviation or a third party, where permitted by law
Another lawful basis recognised by applicable legislation

Where consent is relied upon, you may withdraw your consent where permitted by law. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

6. Direct Marketing

We may contact you about our services where permitted by applicable law.

Where required, we will obtain the appropriate consent before sending electronic direct marketing communications.

You may request that we stop sending marketing communications to you at any time.

If you receive a marketing email from us, you may use the unsubscribe mechanism provided or contact us directly to request removal from our marketing communications.

7. Sharing Personal Information

We do not sell, rent or trade your personal information.

We may share personal information where reasonably necessary to provide our services or operate our business.

This may include sharing relevant information with:

Aircraft operators and charter providers
Aviation service providers
Ground handling providers
Flight planning and support providers
Aircraft brokers
Aircraft owners or buyers
Financing partners
Regulatory authorities
FAA-related service providers
Professional advisers
Technology and website service providers
IT, hosting and security providers
Payment or administrative service providers
Legal, accounting or professional service providers
Government or law enforcement authorities where legally required

We will only share information that is reasonably necessary for the relevant purpose and, where appropriate, will require third parties to maintain appropriate confidentiality and security safeguards.

8. International and Cross-Border Transfers

Because Intertwined Aviation operates in South Africa and the United States and may work with aviation operators and service providers internationally, your personal information may be accessed, stored or processed outside the country in which you initially provided it.

For example, information relating to an aviation enquiry may need to be shared with an appropriate operator, service provider or partner located in another country.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is carried out in accordance with applicable data protection requirements and that appropriate safeguards are in place where required.

9. Aviation and Service-Related Information

Certain enquiries may require additional information to enable us or our service partners to provide aviation services.

Depending on the service requested, this could include information relating to:

Travel requirements
Passenger or crew requirements
Aircraft details
Pilot or licence information
Operational requirements
Aircraft ownership
Aircraft acquisition or sale
Regulatory requirements
Flight requirements
Charter requirements

We will only request or process information that is reasonably necessary for the relevant service or enquiry.

Where a service requires the processing of information that is subject to additional legal requirements, we will handle that information in accordance with the applicable legislation and contractual requirements.

10. Special or Sensitive Personal Information

We generally do not request sensitive personal information through this website.

However, certain aviation services may, depending on the circumstances, involve information that is subject to heightened privacy protections. This may include information relating to health or medical circumstances in connection with medivac enquiries.

Where sensitive personal information is required, it will only be collected and processed where there is a lawful basis for doing so and where appropriate safeguards are in place.

We encourage users not to submit sensitive information through the general website contact form unless it is specifically required for their enquiry.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small text files stored on your device that help websites recognise returning visitors, remember preferences and understand how visitors interact with the website.

We may use cookies for purposes including:

Essential website functionality
Security
Website performance
Analytics
Understanding visitor behaviour
Improving website functionality
Remembering preferences

Some cookies may be placed by third-party services used by the website.

Where required by applicable law, we will obtain consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

12. Website Analytics

We may use analytics services to understand how visitors use our website.

Analytics information may include pages visited, approximate location, device information, traffic sources and general website interaction.

Analytics information is used to improve the website, identify technical issues and understand which content and services are most useful to visitors.

The exact analytics providers used by the website, such as Google Analytics or another service, should be confirmed and specifically listed here before publication.

13. Third-Party Websites and Links

Our website may contain links to third-party websites, including aviation partners, service providers, social media platforms and other organisations.

Intertwined Aviation is not responsible for the privacy practices, content or security of third-party websites.

Once you leave our website, the privacy policy of the relevant third party will apply.

We recommend reviewing the privacy policy of any third-party website before submitting personal information.

14. Data Security

We take reasonable and appropriate technical and organisational measures to protect personal information against:

Unauthorised access
Unauthorised disclosure
Loss
Misuse
Destruction
Alteration
Accidental disclosure

These measures may include access controls, secure systems, password protection, secure hosting and other appropriate safeguards.

However, no website, electronic communication or storage system can be guaranteed to be completely secure.

You should therefore take reasonable care when submitting personal information online.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate business records, resolve disputes, comply with legal obligations, enforce agreements or protect our legitimate interests.

The length of time information is retained will depend on:

The nature of the information
The purpose for which it was collected
Whether an ongoing relationship exists
Legal or regulatory requirements
Contractual obligations
Legitimate business requirements

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, where appropriate.

16. Accuracy of Personal Information

We take reasonable steps to ensure that personal information in our possession is accurate, complete and up to date.

If you believe that information we hold about you is incorrect or incomplete, you may contact us and request that it be corrected or updated.

17. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request confirmation as to whether we hold personal information about you
Request access to personal information we hold about you
Request correction or updating of inaccurate information
Request deletion of personal information where legally permissible
Object to certain forms of processing
Withdraw consent where processing is based on consent
Object to direct marketing
Request information about how your personal information is processed
Lodge a complaint regarding the processing of your personal information

Certain rights may be subject to legal limitations or conditions.

We may need to verify your identity before processing a request concerning your personal information.

18. Requests to Access or Correct Personal Information

If you would like to access, correct or request deletion of personal information held by Intertwined Aviation, please contact us using the details provided on our website.

Your request should provide sufficient information for us to identify you and understand the nature of your request.

We may request reasonable proof of identity before releasing or changing personal information.

Where applicable, requests may also be subject to the requirements and procedures prescribed by POPIA and PAIA.

19. Complaints

If you believe that we have processed your personal information unlawfully or have otherwise interfered with your privacy rights, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

If you are not satisfied with our response, you may have the right to lodge a complaint with the South African Information Regulator.

The Information Regulator is the independent authority responsible for overseeing compliance with POPIA and PAIA in South Africa.

Information Regulator contact details can be obtained from the official Information Regulator website.

20. Children's Privacy

Our website and services are primarily intended for adults and business users.

We do not knowingly collect personal information from children through the website unless such collection is permitted by applicable law and appropriate consent has been obtained.

If you believe that a child has provided personal information to us without the required consent, please contact us so that we can take appropriate steps.

21. Email and Electronic Communications

When you contact us by email, telephone or through the website, we may retain the correspondence and related information for the purpose of responding to your enquiry, maintaining business records, providing services and protecting our legal interests.

Electronic communications may be stored on systems operated by Intertwined Aviation or by third-party technology providers acting on our behalf.

22. Website Security and Fraud Prevention

We may collect and process technical information to protect our website, systems and users from fraud, abuse, malicious activity and unauthorised access.

This may include IP addresses, browser information, device information, access logs and other technical information.

Such information may be used to investigate suspicious activity, prevent attacks and maintain the integrity of our website.

23. Third-Party Service Providers

We may use trusted third-party providers to assist us with website hosting, email, analytics, security, communications and other business functions.

These providers may process personal information on our behalf.

Where appropriate, we take reasonable steps to ensure that third-party service providers process personal information only for authorised purposes and maintain suitable security measures.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements or privacy practices.

The updated version will be published on this website with the revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

25. Contact Us

If you have questions about this Privacy Policy, would like to exercise a privacy right, or have concerns about how your personal information is being handled, please contact Intertwined Aviation.

Intertwined Aviation
South Africa and United States

Email: hennie@intertwinedaviation.com
Telephone: +18643572933

26. Governing Law

This Privacy Policy is intended to operate in accordance with applicable privacy and data protection laws.

To the extent that South African law applies to the processing of personal information by Intertwined Aviation, the Protection of Personal Information Act 4 of 2013 and other applicable South African legislation will apply.

Where services or processing are subject to the laws of another jurisdiction, the applicable local privacy and data protection requirements may also apply.

27. Acceptance

By using the Intertwined Aviation website and voluntarily submitting personal information to us, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected and processed as described above.

Last Updated: 18 August 2026